How to Import Data into Workshop Software

How to Import Data into Workshop Software

NOTE: Workshop Software recommends that you engage our services to carry out importing. While the import process may be something that you can do on your own, we often find that clients do not carry out the process correctly, or can sometimes end up investing more with us to fix the issues, and re-do the import. Workshop Software does not provide support around importing data, if you need our assistance, we are happy and willing to provide it, and may come at a cost. Please contact the support team if you require further details. 

You are able to import your Customer and Vehicle, Supplier and Stock Listings from previous software into Workshop Software.  The data needs to be in a .csv file format which is a type of Excel spreadsheet and some mandatory fields need to be populated.  We have created templates, which are available within this help-guide, to assist in importing the data. These will give you a guide as to how the data needs to look and also advise of any mandatory fields or specific format requirements. 

1. Click on Actions from the menu options down the left hand side of the page and then click on Import

. Click the arrow to the far right of the blue bar to expand the menu of the data that you are wanting to import;

3. Click on the blue Choose File button to upload your .csv file and then click Analyze.  If the first row of your .csv file does not contain column names, meaning that the data starts in row 1 on the spreadsheet, then click YES to change it to NO;

4. You now need to match your data, in the far left column called Yours with the field you want it to populate in Workshop Software by selecting the correct option in the far right field called Ours.  The middle field, called Fix It is used to format the data correctly and may not need to be used.

5. When you have matched up all your data with the correct Workshop Software fields click on the green Import Now button at the bottom of the page;

6. Once the import is complete you will get a drop down bar to confirm if the import has been successful or not. If there are too many fields that are not in the correct format then the import will not go ahead and a red drop down bar will appear advising to check the Event Log for more details.  The Event Log can be accessed by click on Reports -> Business Reports -> Log Reports -> Event Reports 

A PDF will then generate showing what records have not imported and why, the information on why is inside square brackets - [];

If the import is successful a green drop down bar will appear advising you how many records were imported and how many, if any, we're not imported, as above, the Event Log can be used to show the reasons why data didn't import.


  • Once data has been imported it can be cleared by contacting Workshop Software on 02 9979 6090, clearing any data will also mean clearing any invoices created.  In order to prevent errors it is a good idea to import a small amount of data first (4-5 entries) and if you are happy with how it imports you can then import the remaining data.
  • If you are importing customers and vehicles each will need to have an ID number to link them, eg, if customer Jane Smith has two vehicles than Jane's ID number and the ID number for the two vehicles will all be the same.  Customers will need to be imported first.
  • Any fields that contain phone numbers can only contain numbers and spaces, any dashes, brackets or letters will need to be removed prior to import.
  • When importing customers, first and last names need to be in separate columns for import. 

If you require any further assistance with importing your data or have any questions about an import that is not working please either email us at or call on 1300 729 658

Below are 6 templates that can be used as a guide to what can be imported and in what format:







Template specifically for importing marine vehicles: