Cannot Void Credit - Credit Already Attached to an Invoice - INVOICE VOIDED


You have voided an invoice but you can't void the credit as it says that it is currently attached to an invoice.


On 17/03/2016, we released an update that resolved a few issues in regards to credits:

- You were able to void an invoice that had credits attached. This has now been removed.

- Reversing a credit from an invoice couldn't happen

- You couldn't void a credit once it has been allocated


1) Open up the credit

2) Go to the "Credit Application" dropdown

3) Click on the star in the top right hand corner

4) Press "Reverse Applications"

5) Press "Yes"

This will remove the credits attached to all invoices and then allow you to void the credit, or re-allocate the credit to another invoice if need be.