Cannot Void Credit - Credit Already Attached to an Invoice - INVOICE VOIDED

Issue

You have voided an invoice but you can't void the credit as it says that it is currently attached to an invoice.

Explanation

On 17/03/2016, we released an update that resolved a few issues in regards to credits:

- You were able to void an invoice that had credits attached. This has now been removed.

- Reversing a credit from an invoice couldn't happen

- You couldn't void a credit once it has been allocated

Resolution

1) Open up the credit

2) Go to the "Credit Application" dropdown

3) Click on the star in the top right hand corner

4) Press "Reverse Applications"

5) Press "Yes"

This will remove the credits attached to all invoices and then allow you to void the credit, or re-allocate the credit to another invoice if need be.

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