Why Is My Invoice Not Syncing? - Xero
The Key to finding out why your invoice isn't syncing is to check the Event Log.
Checking the Event Log:
1) Go to Reports > Business Reports > Log Reports > Event Report
This will show you a log of all the errors for your invoices. This would be the FIRST thing I would do if your invoices are not showing up. In the case of this article, you will find the following error:
The key parts you need to be looking for are the following:
1) The invoice number in the top right hand corner: In the example above the invoice number is 641
This defines which invoice the error is talking about. If you are looking for a specific invoice, you will find it here
Tip: If you press Ctrl + f, you can search for a specific invoice number.
2) The error message:
This error message will let you know what the issue is.
3) The Reason For the Error:
The highlighted areas in the screenshot above are where you will find this specific information. For guides on the specific errors, please go to the Articles below:
If there is no article for the error, please email email@example.com